Shipping policy

Bochu.store Logistics Policy


Welcome to explore bochu.store’s logistics service system. We are committed to providing efficient and transparent cross-border transportation solutions for customers, ensuring the safe and timely delivery of Bochu cutting head consumables.

Important Reminder

  • All orders are shipped from within China.
  • Order Cut-off Time (on business days): 15:00 Beijing Time (GMT+8).
  • Duties, Taxes & Shipping Terms: For supported countries and shipping methods, duties, VAT, and import taxes may be included when DDP shipping is selected at checkout. For other destinations, DAP or self-clearance shipping may apply, and the customer may be responsible for local import charges.

I. Scope of Application

This policy applies to standard consumable orders via bochu.store’s official channels (website/customer service).
  • Customized products: Negotiate with official customer service case-by-case.

II. Shipping Methods & Customs Clearance Services

DDP shipping is available for supported destinations when shown at checkout. For some countries or special routes, shipments may be arranged under DAP or self-clearance terms.
  1. SF International  - Standard Air Freight

    • Service: Door-to-door international air freight
    • Estimated Transit Time: 7–12 business days (excl. customs clearance; total: 10–15 business days)
    • Customs Note: For DDP shipments, we will handle the main customs process. However, the carrier or customs authority may still request a tax ID, VAT number, company information, personal identification, or other documents depending on the destination country.

  2. FedEx  - Expedited Air Freight

    • Service: Door-to-door expedited international air freight
    • Estimated Transit Time: 2–4 business days (excl. customs clearance; total: 3–7 business days) — ideal for urgent orders
    • Customs Note: For DDP shipments, we will assist with the main customs process. For some destinations, DAP or self-clearance may apply depending on the shipping method selected at checkout.

III. Freight Calculation & Payment

1. Freight Standard

Freight is calculated by actual weight and displayed in USD.

Taxes, duties, and customs-related fees depend on the destination country and the shipping method selected at checkout.

  • SF International (Standard Air Freight) Rate Table:

    Weight (kg) Freight (USD)
    0.5 39
    1 39
    2 39
    3 55
    4 71
    5 86
    6 102
    7 118
    8 134
    9 149
    10 165
    11 181
    12 196
    13 212
    14 228
    15 244

  • FedEx (Expedited Air Freight) Rate Table:

    Weight (kg) Freight (USD)
    0.5 41
    1 53
    1.5 60
    2 69
    2.5 75
    3 75
    3.5 82
    4 88
    4.5 94
    5 104
    5.5 114
    6 126
    6.5 137
    7 146
    7.5 154
    8 163
    8.5 174
    9 183
    9.5 194
    10 203
    10.5 211
    11 217
    11.5 229
    12 246
    12.5 251
    13 263
    13.5 271
    14 280
    14.5 291
    15 300

2. Fee Notes

For supported countries and shipping methods, duties, VAT, and import taxes may be included when DDP shipping is selected at checkout. For other destinations, DAP or self-clearance shipping may apply, and the customer may be responsible for local import charges.

3. Quotation & Payment

  • Real-time freight is displayed at checkout (based on order weight).
  • Bulk orders: Contact info@bochu.store for preferential customized quotes.
  • Payment: Supported via Shopify Payments (one transaction for product + freight).

IV. Delivery Time & Logistics Tracking

1. Time Details

  • Order Handling Time: 1–2 business days (from payment confirmation to shipment arrangement).
  • Shipping Origin: China.
  • Transit Time: Usually 3–15 business days depending on the carrier, destination country, customs clearance, holidays, remote areas, or other logistics conditions.
  • Customs Clearance Time: 1–3 business days (we follow up full-process).
  • Cut-off Time: 15:00 Beijing Time (business days) — Orders paid before the cut-off time are usually processed on the same business day when the products are in stock and all shipping information is complete.

2. Tracking Service

After shipment, tracking information will be provided by email. Customers can track the parcel through the carrier’s official website or 17Track.

V. Exception Handling

  1. Shipment Delay: Contact info@bochu.store if delayed >3 business days (non-force majeure causes).
  2. Damaged/Lost Packages: Take photos and contact us within 24 hours — we will assist with carrier claims and provide replacement solutions when applicable.
  3. Address Errors: Free modification before shipment; after shipment, extra fees apply (logistics provider quoted).

VI. Additional Services

For bulk or repeat orders, please contact us for customized shipping arrangements, consolidated shipment, or multi-batch delivery options.

VII. Important Notes

  • Prohibited Items: No lithium batteries, liquids, powders (our products are regular industrial consumables).
  • Address Format: Provide complete English address (country, city, postal code) — incorrect info causes delays/fees (borne by you).

VIII. Logistics Support

Email: info@bochu.store (respond within 24 hours; priority for orders with order numbers).